What Is Manta? AI Employees, Explained

Manta is a platform for hiring AI employees. Not a chatbot widget, not a script builder: a place where you name a job, train an agent to do it, connect it to the software you already run, and put it to work on a real phone number.

The roles businesses start with are the ones that leak money when nobody picks up. A receptionist that answers every call, day and night. A booking agent that fills the calendar. A collections agent that chases what you are owed without souring the relationship. A support agent that clears the easy tickets so your people handle the hard ones. If the job you need is not on the list, you describe it and Manta builds it.

Manta Technologies, Inc. is a US company. The product lives at heymanta.ai.

An agent does four things, in this order, on every conversation:

• It picks up. First ring, every time, including at 9pm on a Sunday. No hold music, no queue.
• It answers from your material. Your prices, your hours, your policies, your service area. Not the model's guess — the script you approved.
• It acts in your tools. Books the slot in your calendar, writes the customer to your CRM, sends the payment link, updates the ticket.
• It hands off when it should. A complaint, a legal question, an upset caller, anything outside the script: the agent transfers to a person immediately, with the conversation so far. If nobody picks up, it takes a message.

What it does not do is improvise. Anything the script does not cover becomes a hand-off, never a guess.

Three steps, and none of them involve writing prompts.

1. Pick the role. Receptionist, booking, collections, support, outbound follow-up, or a custom job you describe yourself.
2. Train it on your business. Upload the price list, the FAQ, the intake form, the objections your team hears every day. Then call the agent and correct it out loud, the same way you would correct a new hire.
3. Point your number at it. Forward your existing line in a few minutes, or port it over fully. The people who already have your number notice nothing except that someone answers.

Every agent starts in a supervised launch: you listen, you correct, and nothing reaches a customer until you switch the role live.

Recordings and transcripts belong to your business. Manta never sells them and never trains public models on them. Recording is off until you turn it on, and when you do, the agent plays the notice your jurisdiction requires before anything is stored; a caller who declines is served with nothing kept.

Every connected tool is scoped to what the role needs. A receptionist can create a booking but not delete your calendar. A collections agent can read a balance but not issue a refund. Card details go straight to the payment processor and are never stored by us. Data is AES-256 at rest and TLS 1.3 in transit, and a SOC 2 Type II audit is underway. Full detail lives on the security page.