Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Manta Technologies, Inc., a Delaware corporation (“Manta”, “we”, “our”) covering your access to and use of heymanta.ai, the Manta application, the API, and every related feature (together, the “Service”). By creating an account, accessing the Service, or clicking through an acceptance screen, you agree to these Terms and to our Privacy Policy.

You must be at least 18 years old and able to enter into a binding contract under the laws of your jurisdiction. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization, and the word “you” in these Terms refers both to you individually and to that organization. You are responsible for complying with the laws and regulations that apply to you, including those that govern recording, consent, and automated calling or messaging where you operate and where the people you contact are.

Manta is a software platform that builds, trains, connects, and runs AI agents for your business. An agent can answer and place calls, reply to messages, and carry out the tasks you configure, in any role you set it up for: reception, customer support, collections, scheduling, follow-up, or something specific to your business. When you connect a phone number and your business systems, Manta can read the records those systems expose and, for the actions you authorize, take those actions on your behalf. Manta also provides transcripts, summaries, analytics, alerts, and a marketplace of agent templates authored by third parties or by Manta.

Manta is not:

• a telecommunications carrier or a provider of emergency calling services;
• a staffed call centre or answering service;
• a bank, lender, or payment-transfer service;
• a licensed debt collector, employer of record, or party to your customer contracts;
• a tax, legal, accounting, medical, or insurance professional.

Your phone numbers, your customer records, and your obligations to your customers remain yours. Manta does not take over your customer relationships. Where the interface uses terms like “employee,” “hire,” “team,” “role,” or “works for you,” those are product labels for software features, not an employment relationship or an agency appointment, unless we say so under a separate written agreement.

Calling and messaging connectivity is provided through third-party carriers and connectors, and your business systems (CRM, calendar, helpdesk, ticketing, payments) connect through the integrations we support or that you configure. When you authorize a connection, Manta receives access scoped to the actions you have approved. You can revoke that authorization at any time, either inside Manta or directly from the provider.

When your agent takes an action through Manta, the instruction is forwarded to the connected system for execution. That system applies its own rules, permissions, limits, and validation, and it is the system that completes or rejects the action. Manta’s guardrails (restricted phrases, escalation rules, action limits, and approval steps) are a supplement to, not a replacement for, the controls your own systems provide.

You acknowledge that:

• calls, messages, and actions depend on third-party connectivity that can be delayed, degraded, or unavailable;
• transcripts, summaries, contact records, and availability shown in Manta can lag or diverge from your own systems of record, and your systems are authoritative;
• you are responsible for what your agents say and do, including actions taken through automations, scheduled campaigns, or workflows you configure;
• number provisioning, campaign registration, call labelling, and blocking decisions are made by carriers and platforms, not by Manta.

Manta’s agents and AI-assisted features (including voice, chat, transcription, summaries, and any business-aware surface) are powered by one or more third-party speech and model providers, which currently include ElevenLabs, OpenAI, Anthropic, Google, and Deepgram. Conversation audio, text, and any business context you choose to attach may be routed to the selected provider in order to generate a response.

AI models produce content that can be wrong, incomplete, outdated, or misleading. Prices, dates, names, addresses, order and account references, and summaries of what a caller said may contain errors, and speech recognition can drop or alter words outright. You must verify any output before relying on it, because the Service is not a substitute for your own review or for a licensed professional.

Words used by an agent such as “approved,” “confirmed,” “booked,” “waived,” “guaranteed,” or any equivalent are generated text and do not constitute a decision, promise, or professional advice by Manta, nor an offer or acceptance made by Manta on your behalf. The same is true for confidence scores, quality ratings, resolution rates, and simulated or benchmark results that Manta may display.

The Manta marketplace lets you discover, evaluate, and subscribe to agent templates authored by third parties (each, an “Author”) or by Manta. Author content (including names, descriptions, scripts, prompts, workflows, and any reported results) is supplied by the Author, and Manta does not endorse, guarantee, or verify it.

When you subscribe to or deploy a marketplace template:

• You authorize Manta to run that template on the numbers and systems you have connected, and to take the actions it is configured to take. You can pause, unsubscribe, or disconnect at any time.
• You are responsible for understanding the template’s script, escalation rules, disclosures, and handling of sensitive information before putting it on a live line.
• Reported results (whether live, piloted, or simulated) do not predict your results and may have been produced under conditions that differ materially from your own call traffic.
• Manta may share revenue with Authors. Revenue share is between Manta and the Author. Your subscription fee is between Manta and you.

Manta may remove a template, suspend an Author, or restrict access to marketplace content at our discretion, including for terms violations, safety concerns, regulatory reasons, or operational failure.

Nothing on the Service constitutes legal, medical, financial, insurance, or other professional advice, and nothing an agent says is a decision by Manta or an offer or acceptance made by Manta. Even where the Service uses your business material, your records, or your instructions to shape what an agent says, that functionality does not make Manta your agent, your representative, or a party to the dealings you have with your customers.

You remain solely responsible for every commitment, disclosure, and decision an agent makes on your behalf. If you need professional advice, consult a licensed legal, tax, or industry professional.

Manta may send you alerts, push notifications, emails, and in-product messages based on criteria you choose or criteria built into the Service, for example a missed call, a failed handoff, or an agent that hit a limit. Delivery depends on third-party providers, connectivity, your device, and platform permissions. Alerts can be delayed, duplicated, misfired, or never delivered at all.

The fact that a feature appears to be “watching” a phone line, a queue, or an agent does not create an obligation for Manta to monitor continuously or to notify you of every relevant event. You remain solely responsible for monitoring your agents, your call volume, and the outcomes of the conversations they handle.

The Service records, transcribes, and stores conversations so your agents can work and so you can review what happened. You are responsible for the notice your agents give, for capturing consent to record where the law requires it, for telling people they are speaking with an artificial voice where that is required, for honouring do-not-call and opt-out requests, and for having the right to give us the customer information you upload or connect. The Service also relies on transcripts, contact records, calendar availability, and other content supplied by third parties; that content may be delayed, incomplete, inconsistent, or wrong. Confirm important information against your own systems of record before acting on it.

You are responsible for the security of your account credentials, your devices, and all activity that occurs under your account. Notify us promptly at support@heymanta.ai if you suspect unauthorized access.

You agree not to:

• use the Service in violation of any law, regulation, carrier rule, or agreement you have with your own customers;
• place unlawful, deceptive, harassing, or unsolicited calls or messages, spoof caller identity, ignore do-not-call or opt-out requests, or use an agent to impersonate a specific real person;
• scrape, mirror, resell, or redistribute the Service or protected content without our written consent;
• interfere with the security or integrity of the Service, attempt to gain unauthorized access, or probe for vulnerabilities outside the boundaries of our responsible-disclosure program;
• misrepresent Service output as a guarantee, an official communication from Manta, or professional advice, or hold an agent out as a human being where the law requires you to disclose otherwise;
• upload content (including marketplace listings, agent training material, and contact lists) that you do not have the right to share;
• use bots, scripts, or automated means in ways that burden the Service or bypass rate limits or access controls;
• reverse engineer, decompile, or extract source code, except to the limited extent permitted by applicable law.

We may set product, usage, minute, concurrency, API, or storage limits and may change them at any time for operational, security, or commercial reasons.

Some features require a paid subscription, usage-based charges (for example per minute of conversation), a per-purchase fee, or a marketplace template fee. Billing may be handled by a third-party payment processor (such as Stripe, Apple, or another payment provider). By purchasing, you authorize the applicable processor to charge the fees, taxes, surcharges, and other amounts disclosed at checkout.

Unless we say otherwise, subscriptions renew automatically until you cancel. Cancellation stops future renewals but generally does not refund amounts already paid except where required by law or by our then-current refund policy. We may change pricing, packaging, or feature availability over time; the new price applies on a future renewal date after any required notice.

Where a purchase is governed by Apple App Store or another marketplace, that marketplace’s mandatory rules control to the extent they conflict with these Terms for the relevant purchase.

You retain ownership of the instructions, scripts, business material, contact lists, recordings, uploads, and other content you submit, to the extent you have the legal right to that content. You grant Manta a non-exclusive, worldwide, royalty-free license to host, reproduce, process, adapt, transmit, and display your content as needed to operate, secure, improve, and support the Service.

If you give us feedback, suggestions, or ideas, we may use them without restriction or compensation to you. You consent to receive electronic communications from us relating to the Service, including account, billing, legal, and operational notices.

The Service, including our software, brand, name, logos, design, text, visual assets, and any compiled datasets or outputs protected by law, is owned by Manta or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. All other rights are reserved.

The Service depends on and may link to third-party services, including telephony and messaging carriers, Stripe, Apple, ElevenLabs, OpenAI, Anthropic, Google, Deepgram, the CRM, calendar, and helpdesk tools you connect, and any other provider we add over time. Your use of those services may also be governed by their own terms, policies, and consents. Manta does not control those services and is not responsible for their accuracy, availability, security, billing, regulatory status, or outcomes.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, or that the Service will be uninterrupted, secure, or error-free. Manta does not warrant that the Service is suitable for emergency calls, or for legal, medical, collections, or compliance purposes, and you assume the entire risk of using it.

To the maximum extent permitted by law, Manta and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, customer relationships, or reputation, arising out of or related to the Service. This applies even if Manta has been advised of the possibility of such damages.

Without limiting the previous sentence, Manta will not be liable for losses arising from: what an agent said or committed to on a call or in a message; calls that are missed, dropped, misrouted, or answered incorrectly; actions taken in a connected system that you did not intend; delayed, incorrect, or missing transcripts and records; AI output; alerts or notifications that are delayed or not delivered; service interruptions; third-party connectivity failures (carriers, model providers, or any other connector); marketplace-template performance; account compromise; or any third-party service.

To the extent permitted by law, Manta’s aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of (a) the amount you paid Manta for the Service in the twelve months before the event giving rise to the claim, and (b) one hundred U.S. dollars. Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend, indemnify, and hold Manta and its affiliates, officers, directors, employees, contractors, licensors, and service providers harmless from any claim, demand, action, liability, judgment, loss, or expense (including reasonable attorneys’ fees) arising out of or related to: your use of the Service; your content; the calls, messages, and actions your agents make through the Service; your violation of these Terms; or your violation of any law or third-party right.

We may modify, suspend, or discontinue any part of the Service at any time. We may suspend or terminate your access if we believe you have violated these Terms, created risk for Manta or others, or as required for legal, security, or operational reasons. We may update these Terms from time to time; the updated version takes effect when we post it, unless a later effective date is specified. Provisions that by their nature should survive termination (including those covering intellectual property, disclaimers, liability limits, indemnification, and dispute terms) will survive.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. To the extent a dispute is permitted to proceed in court, you and Manta agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, except where applicable law requires otherwise. Nothing in this section limits the right of either party to seek equitable relief in any court of competent jurisdiction.

These Terms, together with our Privacy Policy, Cookie Policy, and Disclosures, form the entire agreement between you and Manta regarding the Service. If any provision is held unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our prior written consent; Manta may assign them in connection with a merger, acquisition, financing, or sale of assets.

Questions about these Terms: support@heymanta.ai. Security reports: support@heymanta.ai.