Privacy Policy

This Privacy Policy describes how Manta Technologies, Inc., a Delaware corporation (“Manta”, “we”, “our”) collects, uses, shares, and protects information when you visit heymanta.ai, create an account, or use the Manta platform (the “Service”).

Manta is a software platform that builds, trains, connects, and runs AI agents for businesses. We are not a telecommunications carrier and we do not own your customer relationships. Two kinds of information run through the Service: data about you as our customer, and data about your callers and contacts that we process on your behalf. This policy explains both.

We collect information you give us, information we receive from the carriers and business systems you connect, and information about how you use the Service.

Information you give us directly.

• Account information: name, email address, and an authentication credential (passwords are stored hashed, never in plain text).
• Profile and preferences you choose to share.
• Support, sales, and waitlist communications you send to us.
• Payment information you provide when purchasing a paid plan or a marketplace template. Card and bank details are processed by our payment processor and are not stored on Manta’s servers in their raw form. Billing contact and company details are stored in association with the corresponding purchase.

Information your agents handle on your behalf. When an agent takes or places a call, we process the audio of the conversation, a recording where you have enabled one, a transcript, a summary, the caller’s phone number, and any details the caller gives (name, address, appointment time, order or account reference). When you connect a phone number, a CRM, a calendar, or a helpdesk, we receive the records needed to answer questions and complete the actions you have authorised. This information belongs to you: we process it to run the Service you asked for, and you are responsible for having the right to give it to us.

Information from AI providers. When an agent speaks, listens, or reasons, the audio and text involved (and any business context you chose to attach) are sent to the speech and model provider routing layer described in Section 5. Responses are returned to Manta, to your agent, and to you.

Information collected automatically.

• Log data: IP address, browser/device type, OS, referring URL, pages viewed, timestamps.
• Approximate location derived from IP.
• Cookies and similar technologies described in our Cookie Policy.
• Product usage events (feature use, errors, performance metrics).

We use the information we collect to:

• Operate, maintain, and improve the Service, including authentication, account management, and connecting your agents to your phone numbers and business systems.
• Show you your calls, recordings, transcripts, agent activity, and analytics.
• Build, train, and run your agents, including generating what they say and grounding it in the material and systems you have authorized Manta to access.
• Process payments for paid plans and marketplace templates and pay out revenue share to template authors where applicable.
• Communicate with you about the Service, including service notices, product updates, and security alerts.
• Detect, investigate, and prevent fraud, abuse, unlawful or unwanted calling, and security incidents.
• Comply with our legal obligations and enforce our Terms of Service.
• With your separate consent, send marketing communications you can opt out of at any time.

If you are in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract, to operate the Service you have signed up for.
• Legitimate interests, to keep the Service safe, prevent fraud, secure our infrastructure, and improve the product, where those interests are not overridden by your fundamental rights.
• Consent, for non-essential cookies, marketing emails, and any other use that requires it under applicable law.
• Legal obligation, to comply with applicable laws and respond to lawful requests.

Manta only shares information with the third parties we need to run the Service. We do not sell personal information.

• Telephony and messaging providers. The carriers that carry your calls and messages, plus any business system you choose to connect (CRM, calendar, helpdesk). We share the identifiers and instructions needed to answer or place a call and to complete the actions you authorize. The carrier operates the phone network; Manta does not.
• Speech and AI model providers. When an agent runs, audio and selected context are routed to providers including ElevenLabs, OpenAI, Anthropic, Google, and Deepgram. Each provider operates under its own terms and privacy policy. We do not allow these providers to use your conversations to train their public models where opt-out is available.
• Cloud infrastructure. We host the Service on Amazon Web Services in the United States. Backups, logs, and operational metadata may be stored in AWS-managed services.
• Payment processors. Card and bank payments are processed by third-party processors that handle the sensitive elements of the transaction on our behalf.
• Operational vendors. Email delivery, customer support tooling, analytics, error tracking, and security monitoring providers, each under contractual confidentiality.
• Legal and safety. Law enforcement, regulators, courts, or other parties where we believe disclosure is required by law or necessary to protect the rights, property, or safety of Manta, our users, or others.
• Corporate transactions. A buyer, successor, or affiliated entity in connection with a merger, acquisition, financing, or sale of assets, subject to a continuation of protections substantially equivalent to those in this policy.

Depending on where you live, you may have one or more of the following rights regarding the personal information Manta holds about you:

• Access, ask for a copy of the personal information we hold about you.
• Correction, ask us to fix information that is inaccurate or incomplete.
• Deletion, ask us to delete your account and the personal information associated with it, subject to legal and operational retention requirements.
• Portability, ask for a copy of the personal information you provided to us in a structured, machine-readable format.
• Objection / restriction, object to or ask us to restrict certain processing.
• Withdraw consent, where processing is based on your consent.
• No discrimination: if you live in California, we will not deny service or charge a different price because you exercised your rights.

To exercise any of these rights, email support@heymanta.ai. We may need to verify your identity before responding.

We retain personal information for as long as we have an ongoing relationship with you and afterward only for as long as is necessary to:

• Comply with our legal, accounting, and reporting obligations (which may require us to retain call and billing records for several years).
• Resolve disputes and enforce our agreements.
• Preserve security and integrity of the Service and protect against fraud or abuse.

When we no longer need the information for one of these purposes, we delete or anonymize it.

Manta encrypts data at rest using AES-256 and data in transit using TLS 1.3. Recordings, transcripts, and the credentials for the systems you connect are stored using envelope encryption with AWS KMS-managed keys. Production access is restricted, audited, and routed through OIDC-only continuous deployment.

No system is perfectly secure, and we cannot guarantee absolute security. See our Security page for additional detail on the controls we use.

The Service is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us at support@heymanta.ai and we will take appropriate steps to delete it.

Manta is based in the United States and processes information there. If you access the Service from outside the U.S., your information will be transferred to, stored in, and processed in the U.S. and other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date at the top. For material changes we will provide additional notice (for example, by email or an in-product notification) before the changes take effect.

If you have questions about this Privacy Policy or how Manta handles your information, contact us at:

• Email: support@heymanta.ai
• Postal: Manta Technologies, Inc. (address available on request)